The privacy of your personal information is simple. We will not share it with anyone, ever.
Your phone number will be used for the sole purpose of calling about an order related issue. It will not ever be used for marketing purposes.
Occasionally we send emails about events or promotions going on at Torly Kid. If your inbox is too crammed up, we understand. Simply send us an email to Torly@torlykid.com and write Unsubscribe in the subject line. We will remove your name from our mailing list within 2 business days. To reinstate your email status, or for any questions regarding our privacy, or customer contact policy, email us at Torly@torlykid.com.
Torly Kid uses Secure Sockets Layer (SSL) technology to encrypt and secure your credit card info as you send it to us. We use Paypal.com for credit card processing.
We make every effort to process and ship your order in a prompt and timely manner and most orders will ship within 3 business days. If, for any reason, we cannot process your order quickly, we will email you to let you know.
We make every effort to keep our online inventory up to date. Occasionally, however, items listed may be out of stock. If an item you requested is out of stock, we will notify you via email and suggest possible replacements or remove them from your shopping cart.
At Torly Kid we take great care in hand picking all of our products and want to make sure that you are happy with your purchase. If you are not, we do accept returns within 30 days of the date the item was originally purchased. Full priced items may be returned for full refund (less shipping costs) if they are in their original packaging with original tags attached. Returns can be mailed along with original invoice to:
51 Hudson St.
New York, NY 10013
Once we have received your return and determined the item remains in new condition, we will refund your credit card within 5 business days.
Please note that sale priced items are FINAL SALE and cannot be returned.
For any additional questions about returns, please email us at Torly@torlykid.com.
Shipping costs will be based upon your total order amount before sales tax and promotional discounts are applied.
For purchases over $100 that are going to an address within the continental US, Torly Kid offers free ground shipping with the exception of Gift Baskets, which will be shipped at the $15 shipping rate. For orders under $100, that are going to an address within the continental US, Torly Kid provides the following shipping rates:
Merchandise totaling $0-30 – $7 shipping rate
Merchandise totaling $31-$60 – $10 shipping rate
Merchandise totaling $61-$99 – $15 shipping rate
Merchandise totaling over $100 – FREE shipping (except for Gift Baskets)
Gift Baskets – $15 shipping rate
International shipping rate – $25
For additional information about our Shipping Policy, please email us at Torly@torlykid.com.